Dashboard
Alerts
Today
--
Tickets
0
CP
WorkerCompupod
/ Camera
Photo Intake
/ Inventory Summary
Inventory Summary By Catalog Item
Viewing
View
Items 1 - 20 of many
Select Date Range
—
0
0
0
0
No inventory items match the selected filters.
Item Types
Control catalog pricing rules and item family behavior without opening Settings.
| Item Type | Catalog Items | Price Override | Enforce Catalog Price | Part | Labor | Active |
|---|
No item types found yet.
Inventory Defaults
Set stock alerts and default reorder behavior used by inventory workflows.
No inventory detail rows match the selected filters.
No count rows match the selected filters.
Inventory pricing queue
Price received phones
Review M360 facts first, then confirm the selling price and inventory grade.
0 phones
Inventory pricing queue
Price received phones
Review M360 facts first, then confirm the selling price and inventory grade.
No phones are waiting for pricing.
Video Game Catalogs
Organize games by console. A game is one catalog product; each physical copy is tracked separately in inventory.
Choose a catalog to see its games and stock.
| Game | Edition / Region | UPC / GTIN | In Stock | Default Cost | Default Price | Actions |
|---|
Choose a console catalog to view its games.
0 selected
Select pending rows to create a batch.
No RMA candidates match the selected filters.
Import Inventory Stock Changes
Import stock quantities up or down.
Edit Columns
Choose which columns appear in this inventory table.
Mass Assign Count
Assign a physical count to all items matching the current filter, with a due date and assignee.
Adjust Inventory
On Hand Inventory
| Status | Quantity | Actions |
|---|---|---|
| Total | 0 |
Other Inventory
| Status | Quantity | Actions |
|---|
You are adjusting a specific set of inventory items based on the filters set in the previous step.
$
$
$
$
No destination location is available yet. Add another location before transferring stock.
Catalog Location Defaults
Catalog defaults for this location.
Catalog price and location default price are ignored when the associated item type enforces inventory-item pricing.
| Location | Hide Item | Advertised | Price Advertised | Reorder Point | Reorder Amount | Bin Kind | Bin # | Advertised Price, excl. tax | Price, excl. tax | Cost | Friendly Name | Note | Search Keys |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Default | No | No | No | 0 | 0 | Bin | — | $0.00 | $0.00 | $0.00 | — | — | — |
| Compupod Inc. |
Supplier SKUs
Supplier SKUs for this catalog item.
| SKU | Supplier | Actions |
|---|
View & Edit Suppliers
| Supplier | Contact | Phone | Actions |
|---|
Copy Catalog Item
Choose which related settings to copy with this item.
Merge Catalog Item
| Item to Merge | Merge into | Merged Item |
|---|
/ Receive
Receive Package Arrivals
Recent Package Scans
0 of last 25
| Date / Time | Tracking / PO | PO | Result |
|---|
No recent package scans.
/ Inventory / Inventory Orders
Inventory Orders
Ordered items that you still expect to receive on purchase orders. Specifically, this report shows Purchase Order Items that have not been received in full. Reconciled Purchase Orders will be excluded from this report.
| Item Name | SKU | Location | PO # | Date Ordered | Ordered | Received | Exception | Expecting | Supplier | Lead Time |
|---|
No purchase order lines match the selected filters.
Edit Columns
Choose which columns appear, then arrange them from left to right.
/ Inventory / Purchase Intelligence
Inventory decision support
Purchase Intelligence
What to put on the next supplier order, based on what actually sells, what customers are waiting for, and what is already on the way.
What should Inventory order?
Waiting for the first calculation…
Items to put on the next supplier order, grouped by supplier.
0 items
Checking sales, customer orders, stock and inbound POs…
| Item | On shelf | On order | Sold | Order qty | Cost | Why | Actions |
|---|
✓
Nothing to order right now
Stock on hand and placed orders cover the next order cycle.
Plan settingsBalanced · 90% · no budget limit Using defaults
? How this worksWhat gets ordered, and why
- Only items a supplier can sell us.Trade-ins, pre-owned devices and service SKUs are left out because they cannot be reordered.
- Customers first.Units customers are waiting for are always on the order, minus what is already on a placed PO.
- Shelf stock only for repeat sellers.An item is kept in stock after it sells on different days: 2+ units when it costs $25 or less, 3+ up to $150, 4+ above that. Everything else is ordered when a customer needs it.
- Covers the order calendar.Stock lasts until the following order arrives (order days from Settings + the supplier's real delivery time from received POs).
- Subtracts what you have.Shelf stock and unreceived units on placed POs are counted. Draft POs are not.
This page recommends and explains. It never places supplier orders or changes inventory. Use “Don't stock” or “Snooze” to teach it what the team decided.
/ Inventory / eBay Pricing
eBay sales desk
eBay Pricing
Every live listing next to what it cost, what other sellers ask and what eBay keeps, with the price to fix. Plus the trade-ins that are ready to list. This page only reads eBay: the team makes the changes in Seller Hub.
Loading…
… Inventory
!
Inventory Items that were ordered on a PO will not show up here until they are received. The ordered items that do show up here were created through either the back-order or manual stock process.
i
—
Viewing
View
Items 1 - 20 of 0
1
0 Items
0 In Stock
0 Suppliers
0 Locations
0 Statuses
0 Conditions
| Added | Last Updated | Trade-In Item | Serial / IMEI | PO | Origin PO | Carrier | Status | Condition | Grade | Location | Supplier | Price, excl. tax | Note | Short Name | RMA Location | Inventory Update Reason | Date Return | Transfer Date Return | Return Window | Transfer Return Window | Is Returnable | Is Transfer Returnable | Actions |
|---|
No units match the selected filters.
Edit Columns
Choose which columns appear in the units table.
System Log
Recent activity for this item and its units.
Print product labels
Choose how many shared product labels to print.
Checking label availability…
Catalog item
—
—
Label type—
Eligible stock0
Location—
Product labels share this item's QR/SKU and never duplicate a serial or IMEI.
Filter by status
Add Physical Unit
Harvest Parts
Donor
-
Selected Parts
0
No parts selected.
Images and Documents
No file selected
No files have been added to this item yet.
Inventory Summary / … / …
Inventory Item Manage
M360 Report No sessions
Shelf Label
Loading label...
Preview
Estimated preview
When the badge says DYMO-rendered preview, the image is the print result. In manual mode, drag a field to move it, drag its bottom-right handle to resize it, and set its font size. Reset restores the automatic layout.
Inventory Count Sheet
0 total log items.
| Time | Entry |
|---|
No item selected.
—
| SKU | — |
|---|---|
| Bin | — |
| Count |
0 total catalog items.
No counted items yet.
| Bin | SKU | Name | Counted | Action |
|---|
Catalog Item View
…
Catalog Item View
Catalog Item List / … / Edit
Catalog Item Edit
…
Catalog Item Edit
Reclassify Item Type
This correction changes catalog classification only. It does not move stock or rewrite transaction history.
Select a new item type to review the impact.
Current classification
→
New classification
Unchanged
Change Serialized Tracking
Serialized items need a serial number for every unit received. This change is only allowed while the item has no stock, units or received purchases.
Reviewing stock and history…
Current tracking
→
New tracking
/ Customers
Customers Contacts and accounts
Viewing
View
Items 1 - 20 of many
- Referral
- Phone
- Last Name
- Date Range
| Name | Company | Location | Phone | Created | Ticket Count | Ticket Amount | Last Ticket | Actions |
|---|
No customers match the selected filters.
Viewing
View
Items 1 - 20 of many
- Ticket Status
- Manufacturer
- Location
- Item Type
Select Date Range
—
Date Type
No customer devices match the selected filters.
Home
/ Contacts
Contacts
Viewing
View
Items 1 - 20 of many
| Name | Company | Location | Phone | Created | Customer | Actions |
|---|
No contacts found.
Home
/ Quotes
Quotes Prices sent to customers
Confirmed price messages from Dialpad and Yelp, including quotes and revised terms. Read the original message for labor, parts, alternatives or payment context.
Home
/ Appointments
Appointments Scheduled customer visits
Appointments coming soon.
This section will let you schedule and manage customer appointments synced with tickets.
This section will let you schedule and manage customer appointments synced with tickets.
Home
/ Google Ads Calls
Google Ads Calls
Support follow-up for calls attributed to advertising. These leads do not create customer records.
Checking connection…
Superadmin only
| Caller | Campaign | Call | Dialpad match | Follow-up | |
|---|---|---|---|---|---|
| Loading Google Ads calls… | |||||
No Google Ads calls found.
Try another date range or clear the filters.
0 calls
Page 1 of 1
—
Customer
Home/Rent Custody
Property operations
Rent Custody
Document tenant funds received at the store without posting a sale, payment, or cash-register transaction.
Monthly overview
Unit status
Loading rental month…
No occupied units for this month
Add properties, units, and tenancies in Setup to begin tracking rent custody.
Custody queue
Receipts and handoff
| Receipt | Tenant / unit | Rent months | Instrument | Amount | Custody | Received | Actions |
|---|
Loading receipts…
No receipts in this view
New rent receipts will appear here immediately.
Admin setup
Properties, units, and occupancy
Properties and units
Current tenancies
Non-POS custody record
New rent receipt
Custody receipt
Receipt details
Loading receipt…
Physical custody
Update custody
Rental setup
/ Purchase Orders
Inventory Procurement
New Purchase Order
New/Draft
No supplier selected
0 lines
Lines
0
Units
0
Received
0
Total
$0.00
Blank means the supplier has not given an ETA.
Add Items To The Purchase Order
Add from Catalog
Add items that have fallen below your reorder point.
| Item type | Name | SKU | Instock | Ordered | BO | ROP | ROA | Suggested |
|---|
All items are above their reorder point.
Item List
Add from Catalog
| Supplier SKU | Catalog Item | Note | Stock | Pending | ROP | Qty | Unit Cost | Price | Est. Cost |
|---|
Add from Catalog
Notes
Receiving
Purchase order · package arrival
Locked
Package arrival not recorded
Record this package in Receive before receiving any parts or phones.
Arrival scan required
Scan the carrier tracking number, or use the PO number if no tracking number is available.
This tab unlocks automatically after the arrival is recorded.
Purchase order · detailed receiving
No purchase order open
Receive purchase order
Parts — record what arrived
Phones — guided M360 receiving
Label recovery
Bulk Edit Purchase Order Items
Changes will be applied to all selected purchase order items.
0 purchase order item(s) selected.
Purchase Order # — View
Compupod Inc.
2433 Mission Street
San Francisco, CA US 94110
4155237696
San Francisco, CA US 94110
4155237696
Purchase Order # —
- Vendor Order #:
- —
- Order Date:
- —
- Status Date:
- —
- Payment Terms:
- N/A
- Shipping Method:
- Standard
- Expected Lead Time:
- —
Reconciled
—
US
Ship To
ATTN: —
2433 Mission Street
San Francisco, CA US 94110
4155237696
2433 Mission Street
San Francisco, CA US 94110
4155237696
Select rows to print labels
Choose one or more received rows below. The system will select the correct label for every item.
| Supplier SKU | UPC | SKU | Description | Note | Ordered | Received | Ticket | Unit Cost ⓘ | Ordered ⓘ | Reconciled Value ⓘ | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Totals | 0 | 0 | $ 0.00 | $ 0.00 |
Remarks
—
Estimate:$ 0.00
Shipping:$ 0.00
Taxes:$ 0.00
Adjustments:$ 0.00
Total:$ 0.00
Ordered Value:$ 0.00
Received Value:$ 0.00
Difference:$ 0.00
Purchase Order # — View · Cancelled
Compupod Inc.
2433 Mission Street
San Francisco, CA US 94110
4155237696
San Francisco, CA US 94110
4155237696
Purchase Order # —
- Vendor Order #:
- —
- Order Date:
- —
- Cancelled Date:
- —
- Cancelled By:
- —
Cancelled
—
US
Ship To
ATTN: —
2433 Mission Street
San Francisco, CA US 94110
4155237696
2433 Mission Street
San Francisco, CA US 94110
4155237696
| Supplier SKU | SKU | Description | Note | Ordered | Received | Ticket | Unit Cost | Ordered Value | |
|---|---|---|---|---|---|---|---|---|---|
| Totals | 0 | 0 | $ 0.00 |
Remarks
—
Estimate:$ 0.00
Shipping:$ 0.00
Taxes:$ 0.00
Adjustments:$ 0.00
Total:$ 0.00
This purchase order was merged
Its items now belong to the surviving purchase order.
- Merged into
- —
- Merged by
- —
- Merged at
- —
This history is permanent. The merged purchase order cannot be edited, received, or merged again.
Bulk Edit Purchase Order Items
Changes will be applied to all selected purchase order items.
0 purchase order item(s) selected.
Change Catalog Item
This line already has a catalog item.
Review the current and replacement items carefully. This changes where incoming and back-ordered quantities are tracked.
Undo Receipt
Only for units that never physically arrived.
They leave stock and the line goes back to waiting, so the supplier's reshipment can be received normally. Defective items go through RMA instead.
—
Purchase order cleanup
Combine purchase orders
Choose another purchase order, then choose which PO number should be kept.
Choose a purchase order to combine
Same supplier and location required. Distinct supplier order IDs require a shared tracking number.
Loading purchase orders…
Review Current Label Assignment
This review uses the current inventory item and unit status. It does not change the reconciled purchase order.
Choose Review Current Labels to load the current assignment.
Correct Labor Back Order
This PO is linked to a legacy labor back order.
The labor charge will not be changed. A separate physical-part line will be created on the ticket and this PO link will move to it.
New Purchase Order from MobileSentrix
mS
Enter the MobileSentrix order ID or order number.
Press Enter to preview the full purchase details before importing.
Place Order — MobileSentrix
mS
Did you already place this order on MobileSentrix?
If yes, enter the MobileSentrix order number to link it — shipping cost, tracking and item costs will be pulled in automatically.
/ Purchase Order
Purchase Order
Viewing
View
Items 1 - 20 of many
1
- Status
- Supplier
- Ordered By
- Rush
Select Date Range
—
No purchase orders found.
Import Purchase Order
MobileSentrix Order
Paste the MobileSentrix order ID to create an ordered purchase order.
or import from spreadsheet
Edit Columns
Choose which columns appear in the Purchase Orders list.
/ Cash Register
Cash Register
Open and close each register independently. All pay in / pay out moves and ticket cash payments are tracked per shift.
Loading registers…
▢
This computer isn't tied to a register yet.
Pick which register this PC operates so cash transactions land in the right drawer.
Shift Activity
Select an open register above to view its shift activity.
| Time | Type | Amount | Reason | Actor | Reference | Payment Ref |
|---|
No transactions yet on this shift.
Petty Cash Fund
Minor expenses and customer purchase payouts are tracked here. Refunds stay in the regular cash registers.
Open petty cash to start recording outflows.
| Time | Source Register | Type | Amount | What | Actor | Reference |
|---|
No petty cash movements yet.
/ eBay
/ My Work
My Work
Worker
Workboard
Area
Priority Queue 0
No prioritized work needs your attention with these filters.
Department Workflows
No department workflows are available.
Area lead
Assign, review, and schedule your team's work.
Assign task
Team & tasks
No tasks with these filters.
Recurring
No recurring tasks.
/ Support Center
Customer communications
Channel overview
Support Center
Choose a channel to review customer activity.
Mia case workspace · evidence and follow-up
Review recorded needs, verified ticket facts, uncertainty and assigned work. This view does not send customer messages or change Mia's autonomy.
Follow-ups before a ticket exists
Review conversation-bound needs without guessing a customer or creating a ticket. Confirmed work goes to My Work; it does not send a customer message.
No case selected.
Mia · Compupod SupportPublic visitor · Dialpad
Safe test environment Nothing is sent to customers and no production record is changed. Do not enter real passwords or payment information.
Ask a real support question
Try store hours, repair services, product availability, or select a customer and ticket to test a status question.
Shared case file — selected Lab ticket
Read-only view of linked simulated work. This does not create tasks or activate production workflows.
Select a Lab ticket, then refresh.
Elapsed time means “review due,” not “work completed.” A generated message is not delivery confirmation; receipts remain the authority.
MIA shadow evaluation — real Support conversations
Compare MIA's proposed response with what Human Support sent. MIA never sends these drafts automatically; staff can approve a reply through the normal channel. Reviewing an internal decision does not execute it.
Loading evaluation status…
Human corrections & reviewed evaluation cases
Capture a completed result, record the actual outcome, and curate anonymous replay turns. Saving never changes Mia’s policy or sends a message. Only an administrator can approve or export.
No correction selected.
Stored result snapshot (not the original prompt)
Drop image to attach
Large photos will be optimized for Dialpad
Drop photo to attach
Photo replies will be enabled when the Yelp transport confirms support
Sample data
Connect support channels to begin
Response, workload, and customer outcome metrics will appear when Dialpad or Yelp data is available.
Conversation volume
—
Who handled it
Replied conversations
—conversations
Response coverage
Answered vs. missed
—answered
Customer intent
Why customers contact us
Customer outcome
What conversations produced
Voicemail recovery
Listen status and follow-up workload
Period activity and current follow-up backlog
Received—
Heard—
Transcribed—
Awaiting follow-up—
Median time to first review —
Median voicemail length —
Needs attention
Where support can recover work today
—
Channel health
Average speed and coverage
Drop image to attach
Photos are sent through the selected channel
Conversation attachment
Photo
Loading photo…
/ Chat
CP
Opening Chat
Starting the workspace
/ Settings
Settings Overview
| Location | Name | Address | Express Lt | Standard Lt | Note | Active | Last Order | Actions |
|---|---|---|---|---|---|---|---|---|
| Loading... | ||||||||
Account
Communications
Customers
Appointments
Discounts
Catalog
Payments
Tickets
/ Reports
Reports
Search the full report catalog.
Reports
Report
Operational report
No rows for this report.
Daily Summary
Daily Closeout
Payments by Method
| Method | Count | Amount |
|---|
No payments for this date.
Cash Movements
| Type | Count | Amount |
|---|
No cash movements for this date.
Closed Registers
| Register | Location | Expected | Closing | Diff | Closed |
|---|
No closed registers for this date.
Inventory Reorder Point Report
| SKU | Item | On Hand | Ordered | ROP | ROA | Suggested |
|---|
No catalog items have reached their reorder point.
Inventory Usage Summary
| Type | Count | In | Out | Net |
|---|
No inventory movements for this date.
Inventory Usage Detail
| Time | SKU | Item | Type | Delta | Before → After | Reference | Reason |
|---|
No inventory usage detail for this date.
Inventory Orders
Rows 0
| Item Name | SKU | Location | PO # | Date Ordered | Ordered | Received | Exceptions | Expecting | Supplier | Lead Time |
|---|
No inventory orders match the current data.
Profitability by Ticket
Revenue $0.00
COGS $0.00
Profit $0.00
Margin 0.00%
| Ticket | Status | Lines | Revenue | COGS | Profit | Margin | Paid | Balance |
|---|
No ticket profitability data for this date.
Profitability by Type
Profit $0.00
| Type | Tickets | Lines | Qty | Revenue | COGS | Profit | Margin |
|---|
No type profitability data for this date.
Profitability by Item
Profit $0.00
Unknown Costs 0
| SKU | Item | Type | Lines | Tickets | Qty | Revenue | COGS | Profit | Margin | Unknown |
|---|
No item profitability data for this date.
System Log
Auditable changes to tickets, inventory, registers, staff, and other system activity.
No activity recorded
When the staff uses the page, the history will appear here.
Accounting
Cash Reconciliation
Tip Amount
Sales
Marketing
Inventory
Productivity
Leaderboards
/ Metrics
Performance workspace
Metrics
Start with the summary, then open the area you need.
Your current commission cycle
Commission Center
Current official commission period
Loading commission progress...
No commission activity in this period
Your official period and remaining time are still shown above.
Commission period
--
Cutoff
--
Payable
--
Time remaining
--
Units by category
0 units
Current commission mix
0
0
0
Selected team member
Choose Show Details above
Team member breakdown
No team activity in this commission period.
Details 0 entries
No personal commission entries in this period yet.
Selected range
--
--
Updating metrics...
Business snapshot
Overview
Key results and the main trend for the selected range.
Money movement
Sales & Cash
Collections, exceptions, payment mix, register movement, and product activity.
Daily operations
Tickets & Operations
Workload, overdue commitments, outstanding balances, and ticket mix.
Administrative view
Team & Time
Review attendance, measured activity, output, flow delays, and current workload without mixing them into one score.
Team lens
Entire team
All departments and active team members
Checking data coverage...
Updating team analysis...
Could not update Team & Time.
Sales and Ticket Flow
Collected sales by dayPayment Methods
Collected by methodTicket Mix
Created tickets by type
Collected
Refunded
Outstanding
Cash Register
Drawer and petty cash movementTop Items
Operational quantity by category
People first
Team work profile
Select a team member to see the same five work lenses focused on them.Team roster
0 people
Choose a person to investigate
How to read this: clocked time is attendance; app-active time is approximate activity inside Compupod. Department focus follows current staff membership while work areas remain visible. No single number alone measures productivity.
Observed activity
System activity
Approximate app-active time from bounded heartbeats; not a substitute for attendance.Daily rhythm
0 workersApp-active time by day
By area
By worker
Activity by person and area
| Worker | Area | Active time | Sessions | Work items | Interactions |
|---|
No worker and area activity in this period.
Recent tracked sessions
| Worker | Area | Work item | Started | Ended | Active time | Interactions |
|---|
No recent activity sessions in this period.
Definition: app-active time is derived from accepted heartbeats while a Compupod screen is active. Interactions are diagnostic context and are not used as a performance score.
Saved effort
Ticket creation work
Elapsed form and calculator sessions that ended with a saved ticket.By worker
By ticket type
Creation source
Team comparison
By worker
| Worker | Sessions | Tickets | Median | P90 |
|---|
No ticket creation sessions in this period.
By ticket type
| Type | Sessions | Tickets | Median | P90 |
|---|
No ticket creation sessions in this period.
Definition: the timer begins with the first form change and ends when the ticket is saved. It is elapsed form time, not app-active time.
Operational flow
Ticket workflow timing
Calendar time in status and ownership segments, separated by active, waiting, queue, and system modes.Time composition
Selected range overlapWhere elapsed workflow time sits
Statuses grouped by department
By worker
Flow comparison
By status
| Status | Department | Completed | Current | Median | P90 |
|---|
No ticket workflow tasks in this period.
By department
| Department | Completed | Current | Median | P90 |
|---|
No department workflow tasks in this period.
By worker
| Worker | Completed | Current | Median | P90 |
|---|
No worker workflow tasks in this period.
Current segments needing attention
| Ticket | Status | Mode | Owner | Department | Current age |
|---|
No workflow task details in this period.
Definition: workflow flow is calendar time. Assigned, queue, paused, and unattributed time must not be interpreted as hands-on employee work.
0s
0s
Assigned tasks
My Work task lifecycle
Human-completed tasks, observed queue, tracked active work, and current workload kept separate.Support daily ticket reviews
A review is an auditable checklist action. “With same-day activity” means the same worker also recorded a ticket note or call that day; it does not claim successful customer contact.
Ticket reviews by worker
| Worker | Reviews | Tickets | With activity | Review only |
|---|
No Support ticket reviews in this period.
Ticket reviews by responsibility
| Responsibility | Reviews | Tickets | With activity | Review only |
|---|
No Support review responsibilities in this period.
By area
By worker
Team comparison
By worker
| Worker | Completed by | Current owned | Median lifecycle | Median active owned | Active coverage |
|---|
No completed tasks in this period.
By area
| Area | Completed | Current | Median lifecycle | Median active | Coverage |
|---|
No completed task areas in this period.
Current workload now needing attention
| Task | Owner | Area | State | Age | Due |
|---|
No current tasks in this focus.
Recently completed
| Task | Completed by | Area | Completed | Lifecycle | Tracked active |
|---|
No completed task details in this period.
Definition: lifecycle is elapsed calendar time and can overlap across many tasks. Only tracked active time is additive work, and its coverage is shown beside the value.
No metric data for the selected period.
/ Sale Ticket
New Sale Ticket
Quick Sale
Timer
00:00
Not started
Customer
?
Customer required
Selected customer
Search for an existing customer or create a new one.
No company on file
- Phone
- No phone on file
- No email on file
- Location
- No location on file
- Address
- No address on file
Customer since unavailable
No previous tickets
Use Walk-in for counter sales, or attach a customer for purchase history.
Complete this section to unlock the next one.
Sale Details
Search inventory above to add an item to the sale.
Add at least one item before continuing.
Order Timeline
Promised pickup
Choose when the customer should expect this order.
Time
No promise set yet.
Set a realistic pickup promise before saving this special order.
Notes & Photos
Notes and photos are optional. Complete the required sections, then save the ticket.
/ Repair Ticket
▮ New Repair Ticket
⌂ Compupod Inc.
+ 5/26/26, 4:25 PM
Timer
00:00
Not started
There is no open cash register for this workstation.
Open a cash register before taking cash payments.
Customer
Customer required
Search for an existing customer or create a new one.
Customer registration is required before saving this repair.
How should we contact you for this ticket? *
This is the only contact destination used for this repair.
Choose Call, Message, or Email and provide a destination, or choose Do not contact when the customer does not want updates.
Device
Record the device identity first. SN / IMEI is required; the remaining identity fields are optional when unavailable.
Problem & Service
A part we don't have and that isn't in our catalog, RepairQ, or MobileSentrix — from eBay or any supplier. It's added as a back-ordered line so it shows up in Pending to order.
Entry Condition
Entry photos are optional and remain attached to the ticket as intake evidence.
Customer Promise
Promised to customer (Optional)
Choose a clear pickup promise when one has been given.
Time
No promise set yet.
Internal Notes
Custom Forms
| Title | Description | Required When | Created | Submitted On | By | Status | Actions |
|---|---|---|---|---|---|---|---|
| Repair Template | Customer Intake Form... | Required Status: never; No object rules defined. |
|||||
| DO NOT OPEN - TEST - GROK 3 | AI-assisted initial ... | Required Status: never; No object rules defined. |
|||||
| Administration Form | Administration form ... | Required Status: never; No object rules defined. |
|||||
| Exit Control | Ticket completion fo... | Required Status: never; No object rules defined. |
Approvals
/ Trade In Ticket
New Trade In Ticket
Trade-In Intake
Timer
00:00
Not started
Seller
Customer required
Search for an existing customer or create a new one.
A real customer with a phone number is required before saving this trade-in.
Complete this section to unlock the next one.
Device Being Bought
M360 lookup is available for smartphones only. For a tablet, computer, console, or any other device, enter the details manually. These fields are used only to calculate the next-step quote and are not the definitive device registration.
What is included in this purchase?
Use the bundle flow only when one customer payout covers several separate physical items. Ordinary one-device Trade-Ins keep the existing workflow.
What is this device being accepted for?
Use this when no money is paid and the device will not enter resale inventory. Record a basic identity now; after saving, add photo evidence and complete the recycling intake. No AI quote, M360, final valuation, administrator offer approval, or payout is required.
How would you like to identify the device?
Connect the phone to this computer and keep M360 open before searching. This quick lookup only reads the device identity; the full diagnostic is completed later inside the ticket.
Quick device lookup
Manual entry is intended for devices that cannot be connected to M360 or for non-phone trade-ins.
Identifier availability
Items left
Does the device have a passcode?
Physical items in this purchase
Add one row for every sellable physical item. The cash allocations must equal the single customer payout recorded on the ticket.
Bundle cash allocation: $0.00
Confirm the quote-only device details and items left before continuing.
Initial AI Quote
This is a best-case maximum based on customer-stated details. The final offer can decrease after internal inspection.
AI quote guidance
Enter device details and calculate the initial offer.
Bundle values are allocated per physical item. A manager will authorize the package when it is saved, and every item still requires its normal final inspection and final offer approval before payout.
Generate the AI quote before saving the intake ticket.
Notes & Logistics
Promised to customer (Optional)
Choose a clear pickup promise when one has been given.
Time
No promise set yet.
The promised date, notes, and photos are optional. The equipment location is assigned automatically and shown on the ticket.
POST-SALE
Start a return
/ Tickets
Tickets
Tickets
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Total tickets
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Adjust the active filters or upload files to a ticket from the Camera page.
Ticket details
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Files
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Upload photos or videos for this ticket from the Camera page to see them here.
Ticket Detail
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/ Staff
Staff Manage
Staff overview
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| Name | Department | User Type | Phone | Home Location | Active | Created On | Actions |
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Attendance overview
Status
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| Staff | Status | Clock In | Clock Out | Duration | Location | Note | Actions |
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/ Files
Technician Commissions
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Technicians
No technicians in the plan yet. Add them in Plan settings.
Comebacks to decide
A technician error takes back twice the original commission.
| Warranty ticket | Original ticket | Technician | If technician error | Claimed | Actions |
|---|
No comebacks to review.
Pay statement
Commission on top of wages. Team bonus and videos are added once a month.
Pay period
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No technicians in the plan for this pay period.
Technicians in the plan
Double pay counts only commission above the threshold per hour worked.
| Name | Start | End | Base rate ($/h) | Double-pay threshold ($/h) | Status | Actions |
|---|
No technicians in the plan yet.
Monthly goals
Goals count repairs paid by the customer (partners and warranties excluded). The team bonus pays only if the whole shop reaches its minimum.
| Month | Goal 1 repairs | Goal 2 repairs | Goal 1 bonus | Goal 2 bonus | Double-pay target per period | Shop minimum | Actions |
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Commission per repair
Videos
Approved videos this month for each active technician.
No active technicians in the plan yet.
Repairs completed
Current biweekly period
Commission data could not be loaded.
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Repairs that need a tier
These repairs are not paid until their tier is set.
| Ticket | Technician | Tier source | Issue | Status | Actions |
|---|
No tier exceptions require attention.
Available to pay$0.000 repairs
On one-week hold$0.000 repairs
Need a tier0
Repairs
| Select | Ticket | Technician | Tier | Bonus | Status | Payable | Actions |
|---|
No repair commission entries match these filters.
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Totals by technician
| Technician | Repairs | Tier mix | Earned | Pipeline | Paid |
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No technician commissions match these filters.
Sales Commissions
The team goal could not be loaded.
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Salespeople
The lead gets 25% fixed; the rest is split by what each person sold.
No salespeople in the plan yet. Add them in Plan settings.
Pay statement
Paid once per goal period, after it ends.
| Name | Role | Sales | Share | Bonus | Status |
|---|
Nobody was in the plan during this period.
Salespeople in the plan
| Name | Role | Start | End | Status | Actions |
|---|
No salespeople in the plan yet.
Goal periods
Each period runs from the 12th through the 11th. Goal 2 replaces Goal 1; the bonuses are not added together.
| Start | End | Normal | Goal 1 | Goal 2 | Goal 1 bonus | Goal 2 bonus | Actions |
|---|
Old screen-protector commission. Replaced by the team goal for sellers in the plan on Oct 12, 2026.
Reporting period
Current month
Sales commission data could not be loaded.
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Available to pay$0.000 units
Waiting for period close0
Needs review0
Forfeited0
By seller
| Seller | Units | Product mix | Earnings | Available | Paid |
|---|
No sales commissions match these filters.
Protector sales
| Select | Ticket | Seller | Product | Earnings | Status | Payable | Actions |
|---|
No sale-unit entries match these filters.
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Compliance
One severe or two active light violations forfeit that seller's monthly protector commissions.
| Seller | Severity | Violation | Status | Actions |
|---|
No violations were recorded in this range.
Compensation workspace
Referral Payouts
See what needs attention first, then move into detailed records only when you need them.
Reporting period
All referral activity
Referral payout data could not be loaded.
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$0.00
0 referrals
Qualified referrals that can be reconciled and paid now.
Program rules
How referral earnings work
Membership accepted$15 cash / $25 credit
Membership declined, qualified$10 cash / $10 credit
Non-membership visits require a new customer and at least $50 margin. Rewards release after the program's 15-day cushion.
Reconcile with confidence
- 1
Review qualified referrals and any exceptions.
- 2
Pay one referrer at a time so corrections stay accurate.
- 3
Record the payment method and transaction reference.
People
Referrer balances
Compare referral volume, qualified earnings, outstanding balances, and prior payments.
| Referrer | Code | Referrals | Qualified | Outstanding | Paid |
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No referrers match these filters.
Work queue
Referral activity
Review ticket outcomes, resolve exceptions, and select qualified entries for payout.
| Select | Ticket | Referrer | Customer | Result | Amount | Status | Timeline |
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No referral entries match these filters.
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Audit trail
Payout history
Every payment batch remains visible with its beneficiary, tickets, exact total, method, reference, and employee.
| Paid | Referrer | Tickets | Total | Payment | Recorded by |
|---|
No referral payouts have been recorded.
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My files / All files
My files
Your photos, videos, and documents, organized your way.
Files could not be loaded.
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Folders
0 foldersFiles
0 files| Name | Folder | Type | Modified | Modified by | Size | Actions |
|---|
No files here yet
Create a folder or upload files to start organizing this space.
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File preview
Preview
/ Cameras
Cameras
Checking the camera node…
Store map
- Staff
- Customer
- Being helped
- Waiting for help
- Not sure yet
Staff
Customer
Other
At bench
Low activity
Bench empty
Customer waiting
Counts are estimates from the cameras: a customer is sometimes counted twice, and a few staff members as customers. Use them for trends and peak hours.
Choose a moment on the timeline, or press play.
Still loading. The store's internet may be slow.
Recordings
Normal
Recorded
No recording
Event
Download clip
Drag the handles on the timeline, or set them at the playhead.
Start
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End
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Length
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Camera node
The always-on Mac in the storeDetection
The people model the node runsStaff at the store
Who is in the store when clocked inTicket history cameras
What the Watch button opensStore map
Floor plan and where each camera looksCameras
| Name | NVR channel | Shown | Analysis | Order | Zones | Actions |
|---|
Zones
Draw
Choose what to draw, then click on the image to place points. Drag a point to adjust a saved zone.